Dwayne E.

I have been an IHG member since 2016, I have always used them for all my travel. I recently booked a hotel and decided to use some points and cash option. Right after booking the plans changed and I had to cancel the booking. This was within 24 hours of booking, for a reservation two weeks away. Two days before the canceled date I noticed a charge on my card for the booking. I called and was told if you book using points and cash we do not cancel the charge. I was shocked because all these years that was never a rule. So they take your points and your money for a room you are not going to use, then they rent it to someone else. So now they received double for one room. I am sure a company as large as IHG can afford to lose one member so my leaving will not hurt them, but after 7 years I will never use them again. You may want to think about it also.