Placed order on October 5,2020. Employer reached out to me and stated they were out of hair that I ordered. I asked for a refund and they said they could not do that. They told me to choose another type of hair from them. I choose another type of hair and they said they would send the hair out ASAP ( this was on October 8,2020) I reached out to them a week following that asking where is my hair and could I get a shipping number. They ignored all calls, emails and customer chats from me. I should've read and watched reviews on YouTube before buying hair from them. NEVER AGAIN. A complete scam.