Eaine O.

Our church placed an order in August 2010 for 100 books. Three weeks later, we still hadn't received the books, and there was no response to my e-mail, so we bought the books from another source. A few weeks later, the books showed up. I returned them (at our expense), and was told I would get a refund of the cost of the books ($480), but not shipping. Then I got an e-mail saying that I only returned two cases of books, so would only get $200 back. I e-mailed back with tracking numbers, saying that all three boxes of books were signed for at their address. They promised the check would be mailed out within 1-2 weeks. It is now 9 months later, and we still have not gotten our $480 refund check, despite half a dozen e-mails. It's always "oh, yes, we'll mail the check in a week."