Most of the time my shopping experiences there have been great- but that's only because of the sellers I buy from. The site itself and the people who run it however- are just horrible people. They are very rude and unprofessional. I really do think that the site is just run by some weirdo in his garage. The platform is very outdated, like IBM designed it in the 80's. It's clunky and prone to errors. They treat their dealers very poorly- and now charge fees for the privilege of shopping on their site- have you ever heard of having to pay an extra buyer fee? The sellers don't have it any better- they pay a lot just to have a shop- needs to pay extra for "marketing"- and now are being charged almost as much as ebay charges for a final value fee. You can find most of the same items from the same sellers on Ebay and Etsy- at better prices so it makes no sense to keep shopping on this stupid site. They literally shut down for several days to "upgrade" their site. Nothing changed, it didn't get better- but suddenly when you check out you get hit with fees. I would have given it 4 or 5 stars for the sellers- but I will just buy from them on other sites from now on. Btw- they put it on the buyer to purchase shipping insurance.