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Wish I read the long return policy before purchasing from this website, why would anyone shop here with this silly return policy? Better off to resell the products you dont want because this store will charge you nearly 30%+ of the original cost just to return it, what a joke!
Does this company seriously call this quality customer service? You are losing customers with this return policy, which means you are losing future sales. Another customer lost.
Tip for consumers:
Dont shop here you cant return items for a full refund, draconian policies.
Products used:
Tongs
After taking 2+ weeks to ship my order, they shipped it and then cancelled and refunded me for no reason. I spoke to multiple people and none of them knew why the order was cancelled, they also could not place another order from me. How in the world is this place in business? Theres something fishy going on here for sure
Tip for consumers:
Dont
Ed D.'s review of WebstaurantStore earned 3 Very Helpful votes
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Empty.
I tried to contact Customer Service after I ordered and was NEVER able to get ahold of anyone....
I tried the breakfast sausage the links and the patties a few times, the results were run. I mean...
Thank you for your review Ed! The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com.