Their support is horrible. Via email only and very poor response time. Changed my billing from yearly to monthly without my permission. Doubled fees 100%. Been with them over 3 years. Had enough and went to another VoIP provider. Upon porting my number and canceling my account I received an email stating they have changed my account $39.95 for the adapter. They also stated the adapter has to be in perfect condition including all cables and power supply. I had 10 days to return it with a tracking number at my expense. They further stated if they find any issue with adapter or cables I would get no refund. Avoid AXVoice they are scammers run by Russians