Disgusting company. Damaged our first £1300 fridge freezer, caused massive inconvenience and cost and then damaged our property delivering second one. Waited ages for investigation only to be told we were lying and to try our insurance. Emailed them over 2 weeks ago and not even a reply. Disgusting behaviour to a loyal customer of years. Must not have any profits left after all the glossy adverts. Shame on you John Lewis