Ed E.

This was a multiple bid process for a company. After speaking with their staff directly, and multiple times, an order was placed on December 13th. They did advise it would take upwards of 20 days, but that all the parts were available.

Instead of waiting till the shipping date before charging our credit card, they charged it immediately. You would think if they charged us for it, that all of the parts would be set aside in a bin to wait in line so they could build it.

No.

The CPU wasn't actually in stock and they knew this, or they were exceptionally incompetent with an inadequate inventory tracking system.

They never told us that our parts weren't available, and wouldn't be till the end of January 2022. Today is Feb 10th, 2022, and they're still not available.

COVID and international shipping delays are not XoticPC's fault, but it is their fault for lying about part availability for a month. We weren't told about the availability problem till the end of December. Just empty promises that we would need to be patient for the normal build process that could take 20 days.

NEVER buy anything from this company. They charge you up front regardless of whether or not they actually have to the stock to fulfill the order.

They're customer service is abhorrent. A bunch of empty platitudes, and they couldn't even answer questions about the laser etching of our company logo on the side after two months.

A horrible deceptive company that only cares to take your money, but not deal with you honestly.