Ed E.’s Reviews of Auction.com & more

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Auction.com

Auction

“Terrible communication”

5/6/20

I have bid on several homes over the years and never purchased a home even though on some I was high bidder in excess of the reserves. The latest auction is for a house that is already under contract from a previous auction. In other words it isn't even for sale. I arranged for a realtor to get me inside so as to increase bid but he can't as it is under contract. Yet they have you go through all the processes only to find that it can't be bought at any price. I'm an investor with 100+ deals done through many auctions but this one is a waste of time as the internal communication seems to be nonexistent.

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diane n. – Auction.com Rep Over a year old

We’re sorry to hear you didn’t have a great experience. The Reserve Price is disclosed in certain instances. It’s up to the sellers to decide whether to disclose the Reserve Price (or minimum amount that they will accept for a property). The sellers have the option of accepting an offer that is less than the Reserve Price, but once the Reserve Price is met, the sellers should be agreeable to sell the property. When the Reserve Price is disclosed, you can find it on the property webpage near the property photos. You can also search the site to find properties that disclose the Reserve Price.
We’d like to speak to you about improving our performance in the future. Please call our Customer Care team at 800-793-6107 Mon–Fri 7am-7pm CST, and let the rep know you’re responding to a feedback request from a supervisor. Or you can email us with your contact info at customerservice@auction.com.