I had trouble with my shoes (the inside « back heal » was tearing apart super fast (inside 3 months of use)) but the rest is still perfect. I wrote an email late night about it wondering if their warranty would cover this. In the morning, I already had an answer and before noon everything was set.
AMAZING client service. I think I never had such a quick answer in the past. I've only heard good things from my friends about their shoes quality (good leather) and now I'm really impressed with their client service.