Edith N.

I booked a room in Kuala Lumpur through this site basing it on photos and info provided. When we arrived at the hotel were told there was no booking and sent us downstairs. This smaller lobby said they had no booking and then a guy came from under the stairwell who had our booking. Turned out it was a privately owned room with no relationship to the hotel at all!
There was no hot water, threadbare towels and the room was dingy and unmaintained.
I complained to Hotelsclick through email. They said the guys would sort things out and then we were constantly approached by the man under the stairs so decided to book into the actual hotel we thought we had booked.
Final response was no refund or any form of compensation.
I would rate 0 if possible.
DO NOT BOOK THROUGH THEM NO MATTER HOW GOOD THE RATE IS.