ed r.

We ordered a product key for 64-bit software on Bonanza. Unfortunately, the key we received was not working with the 64-bit software. When we complained to Bonanza we were advised the merchant was removed from their marketplace. So we requested a refund for a "product not as described" from PayPal. The claim was denied since "the product was delivered". Escalating the claim with additional explanation emphasizing the fact the delivered product was not what we ordered was denied. And our appeal was denied as well. This is the most ridiculous customer (dis)service experience I ever came across from any service provider!

In July of 2013 we had a misfortune purchasing a power supply from ATXPowerSupplies. This power supply was supposedly compatible with our HP Business Desktop dx5150, but did not align with the openings in the computer enclosure rendering it useless. Furthermore, the power supply had clear scratches, while Mr. Thompson insisted it was brand new and refused issuing a refund for the incorrectly listed item. Only after we escalated the case with PayPal he agreed to a refund, but refused to pay for the return shipment. When we contacted PayPal customer care explaining the situation we were advised PayPal cannot enforce its sellers to pay for return shipments even in a case like ours when they clearly should be responsible for misleading product description causing us to purchase the wrong item. PayPal customer care, however, agreed reimbursing us for the shipment and suggested to describe our case in seller reviews so other potential buyers are forewarned. This is exactly what we did. On July 23 we published an honest and truthful seller review at http://www.bizrate-partner.com/ratings_guide/cust_review_detail__mid--*******__review_id--*******.html sharing our buying experience with ATXPowerSupplies. To our big surprise, instead of apologizing for his behavior, Mr. Thompson decided to call me leaving threatening messages promising "to take actions for slandering his good name all over the Internet". Then, he decided to rebuttal our Bizrate review by suggesting we are his competitors. Obviously, this is the most ridiculous and deceitful excuse one could've come up with.