Karen is very right in what she has written. We use masquerademagic often and they are always polite and understanding to our sometimes quite demanding needs. Only once have they let us down over the last year due to there stock system stating they had a mask we required. They were unable to provide that mask. We were however given a free mask in our next order. More people should take the time to write reviews for websites, Its clear people are quick to come on review site like this to complain but not to quick to praise.