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I ordered a shirt online to be shipped to Canada. When it arrived there was a large ripped seam in the back of the shirt making it unwearable along with poor quality stitching and loose thread galore. The fact that this item even made it through quality control is concerning.
I was shocked to find out that the only way to exchange the faulty item was to return the item and then purchase a replacement and pay for the shipping costs for a second time. I chose not to do so.
When I received my refund for the item, it did not include the shipping fees I paid nor did it include the sales tax I paid. Is this even legal? Either way, I was extremely disappointed and frustrated.
Products used:
Shirt
Edward M.'s review of Allsaints earned a Very Helpful vote
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Hello Edward,
Thank you for taking the time to leave a review for your recent shopping experience with AllSaints.
We apologise that we did not hit the mark for you and that your order had arrived in a non perfect condition.
So our team is able to provide some additional support, please email us to ask@allsaints.com with the subject line 'sitejabber' where a member of the management team will pick up your query directly.
We look forward to speaking with you soon.
Thanks,