Ehsan A.

Every time that I tried to book a flight with them, they have changed the total price at the last step before payment without any reason! (This is regardless of all the increases they made in most of the steps before payment, which have some reasons behind).
Moreover, once I press the button to pay the fee, it normally rise up the price another time mentioning that 'the airline has just increased the price'! This is so weird that these happen every time that I am booking with eDreams!
In the last case that we booked a flight from Belgium to Italy (Catania), the airline suddenly changed the destination of our flight to another city in Italy (Palermo)! But eDreams has not informed us and our flight in their app still shows the previous version of our flight.
So, I will never book any flight with them again.

I bought an outbound and return ticket from Brussels to Tehran from them, and due to an unexpected problem, I had to change the date of my outbound ticket urgently. Following the policy of the ticket that I had bought, I tried to change my ticket through their website/app but the prices that their website was suggesting me were unrealistically more expensive than other websites for the same flight! I tried to call them several times but I was kept on hold for very long time and finally could not succeed to speak to anybody! So, I bought a ticket from another website, but with the same airlines (Turkish airlines) and traveled to Tehran. This is my first complaint from them. However, my second complaint is even more serious: since I did not use my outbound flight, it was automatically cancelled. When I was coming back to Brussels on 24.Apr, at Tehran airport I unexpectedly realized that my return ticket has been cancelled too! That was very strange because I had checked my flight on their app and it was shown that my flight is on schedule and my name was being shown as a registered passenger! But when I was checking in my luggage at the airport, the person at the counter could not find my name in the passenger list of the flight! Therefore, I had to buy another last-minute ticket for the same flight with a very high price!
I have raised this complaint to them hoping that they would compensate the price of my return flight because it happened to me due to the misinformation on their app. But THEY HAVE NEVER REPLIED TO ME SO FAR!
I checked everything on the app several times before the flight and it was showing my name in the flight without any issue while my name was NOT on the list of the airlines itself!
Therefore, I strongly recommend to NOT to trust their service and I WILL NEVER BUY A TICKET FROM THEM EVEN IF IT IS MUCH CHEAPER THAN OTHER PROVIDERS!

I bought a ticket for the match of Man United vs. Everton on 2. Oct. 2021. My ticket did not work at the entrance of the stadium and was recognized by the scanner as a 'canceled' ticket! After investigation, I realized that my ticket was already purchased by a member of the ManUnited club and was already issued with the name of a lady! When I called the Livefootballticket, they told me not to go to the ticket office and they will bring me a new ticket soon! I waited for them and somebody (!) gave me a new ticket with a stranger's name on it! Although the ticket worked and I could enter the stadium, the ticket belonged to the worst stand/section of the stadium that was certainly much cheaper than what I had paid (£162.5)! However, I could not watch the match because somebody else was already occupying that seat and I had to leave the stadium! I had traveled from Lincoln to Manchester for this match but I could not watch it! Although they refunded my money, I still paid about £50 for train tickets plus wasting a day of my life! Will they compensate for these?!
Finally, I realized that this is a trick of them! They offer a variety of options to purchase on their website just to make you to but a ticket from them. Then, some of them wander around the stadium to replace the good seat tickets with the low-quality ones (in case you persist on your right!)
So, never trust them.
Additionally, please note that, in general, their prices are more than twice the normal ticket prices.