Customer bought a designer belt, in excellent condition. I had several photo's of the front and the back, NO damage! Close up photo's; I wanted to be transparent. Suddenly after 34 hours from delivery, there was suddenly damage-maybe from the shipping. What? I've sold A LOT and only have 5 star reviews. They didn't ask for additional pictures or even respond when I submitted comments. Just that they were allowing her to send it back. So now I have a damaged item... I won't be using them anymore. I emptied out my closet and I'm waiting to get paid from the last 3 items that were sent out this week to close the account completely. Unfortunate that they didn't do research. They just took this fraudulent customer's word for it.