E K.

DON'T SHOP HERE if you're used to modern online shopping where you can track your order and expect up-to-date status on your order. Lighting Universe takes absolutely no responsibility for (and has no idea about) your actual order processing, shipping, or cancellations. When, and whether or not, you get your order is all up to the manufacturer who will not send you any shipping notifications. There are no supervisors available to call you back, so don't be fooled by the customer rep. Since I received no shipping confirmation for my order days after I placed the order, I called to ask about its status and then canceled it since the customer service rep said she didn't see any notice of it shipping. So, I purchased another product instead, but received my original order the next day - without any notification. Now it's my problem (bc LU takes no responsibility for anything), and either I suck up the expense and keep the item which I no longer need or pay to return it. Lose-lose for me. LU has already moved on to another customer. "No Hassel Returns" only if you don't return anything. No hassel shopping only if you really don't care when, and if, you receive your order.