Ordered a bike rack from them for $331. When we installed it, all the parts of the rack were so wobbly, it looked dangerous to use! Immediately asked for a refund... and their policy is to charge 15% on all returns, even though it's because the product they sold us is garbage. I'll see how long it takes for them to do a refund. I would have never bought from an unknown merchant had I known their return policy is so ridiculous. Definitely do not recommend.