3 weeks ago I ordered something from them. They even didn't bother to process my order. I sent them a message. Actually this wasn't easy because it's very difficult to find customer service there. Of course, they didn't reply at all. Never use this site...
Dear Elena N,
Thank you for choosing Banggood and sorry for any inconvenience caused.
Please kindly note that once the payment of your order was confirmed, it will currently be processed and we will ship it once we gather up all the items, do strict quality-control tests, and carefully package the items. Processing time 24-48 hours normally.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team