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Elena V.

Contributor Level

Total Points
80

1 Review by Elena

  • David's Bridal

4/17/23

I ordered 4 dresses online to see what fits best. I was shipped 3 and billed for all 4. At a whopping $534.00! The tracking details read "no tracking details" and it has been weeks now since I had placed my order. I have called and text customer service with no response. The text number, they promote just goes dark after you select the reason for your text. I was on hold for 1 hour and 40 mins, just to get my turn in queue and have dead air. I spent hours trying to reach them. Not sure if I'll get the dress I ordered. With no tracking number available, my guess is the item is no longer in stock. I will be out over $200.00. I will never buy from them again! Below are the images of my time on hold and the text messages of being ghosted.

Tip for consumers:
Horrible customer service for on-line orders

Products used:
Bride's dress

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