I ordered a bouquet of flowers to be delivered on my mother's birthday.
The flower were 3 days late, and they arrived old.
It seems that they dispatched it on the correct day but the delivery was delayed and the flower stayed out of water for 3 days.
Upon contacting their costumer service, they apologize but did not offer refund, voucher or anything even if it was their fault.
So in my opinion bad service.
Flowers delivered 3 days late
Flowers arrived ruined, not fresh