Elisa T.

Dear KAYAK, your stupidity and inability are frightening. After booking a flight on your website on the 13/08. From TLV to Heraklion to Marseille. I arrived at the airport (3hours in advance), today 3.09, and what do I realize?, that you canceled my flight. Not even a $#*!ing. Email to inform me that my first flight was cancel, not a $#*!ing message or phone call. Of course I had to call, and wait for more than 30 minutes that someone at KAYAK pick up the phone. I asked you for a new flight and you wanted me to pay more than 200 euros You are $#*!ing crazy. The only solution you provide me it s an hotel in the middle of nowhere. Because of you I lost my reservation at Marseille. I m gonna make you pay every expense I had because of you ( taxis, food, hotel). If I don't have the full refund of all my tickets under 14 days and all the expense, I'm sueing you. Of course this message will be on all social media. You can trust me to do it right away.