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I ordered 2 pairs of shoes on Black Friday, I received 2 pairs of used Aerosoles shoes and was blown by the condition, very used. I went online and processed the return and I was sent 2 pairs of more worn shoes, this time the shoes had dirt and mud on them, no tissue in box, box visibly damaged. I have spent endless hours on the phone trying to get the exchanges returned, shouldn't be so hard. I feel they are giving me a hard time so I give up and let them keep my money for used shoes. Store said it was probably because they were so busy with holiday just packing order. Pay attention to detail. USED SHOES, This is disgusting.
Tip for consumers:
If you need to buys shoes from here make sure you buy instore not online, you never know what you are going to get and the return is not easy, they made me jump through hoops of fire. Total return time and customer service time 4 hours and one visit to the store and to a FEDEX drop off. Horrible experience
Products used:
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Empty.
I made an online purchase for in store pickup. I go into the store to pickup my shoes and was...
