Elizabeth L.

I was hoping for a modern tailored experience, tele sessions, with a hand selected therapist based on patient needs and background. Botch job operation, misleading costs, no consideration for appropriate pairings, just seems to randomly pick an available therapist (mine was comically bad and off-topic) and wildly short 30 minute sessions. This is never the standard for therapy sessions and was unexpected find. Causing the therapist to constantly mention time and not really listen, which how can they even do their job efficiently? This is a shameful car salesmen approach that should not have a place in the mental health landscape, where the last thing someone needs is to feel taken advantage of. After all was said and done and I requested a refund after my initial intake... someone from their team emailed asking if I was interested in giving feedback about my experience. We set up a google video meeting and then he didn't show up for it. So I sat waiting for 20 minutes before exiting. This company clearly preys on vulnerable people seeking help. Was told by therapist to go on Dr. Phil... As much as I appreciate her effort in attempting to help, this was very misguided and strange. Is this company affiliated with Dr. Phil? When I politely said I wasn't interested in that she responded with trying to hype up Dr. Phil and his legitimacy. I mean...?

In response to rep's comment. I specifically asked the therapist if I could do two sessions back to back to make a full hour twice a month and she said that wasn't possible. I was trying to make the best of the misrepresented time frame and was told that wasn't an option. Was also not refunded the full amount. Assuming I was charged for the full session... when really that should be a loss to the company given the circumstances, not deducted from the client or even therapist for that matter.

There is a basic box checking you do for them to use as a guide for finding a therapist during sign up but not very specific. Nothing like faith-based vs non faith-based, lgbt allied, etc etc. So the pairing isn't going to have as much success.