Elizabeth S.

We purchased a chase sofa from Ashley Furniture and have had nothing but trouble. Upon delivery I noticed one cushion had a broken zipper. The delivery guy said I had to keep it cause it was in my house and just call and file a claim. Finally after calling, emailing and texting pictures someone came to my house and replaced the cushion cover. In doing so the tech put 2 scratches in my wood floor. I called Ashley and got the run around and was told, too bad. Two weeks later we find a small hole in one of the seat cushions. When I try to call they don't return my calls, texts or emails. We are stuck with a defective couch and we've only had it 45 days. They said I had a one year warranty. DO NOT ever buy this poor quality furniture from Ashley Furniture ever, the also have the worst customer service.