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Exciting options! Easy to use website, love the customization features. The future is here!
Customization!
I was a fan and loyal customer, but no more. I've now called six times about a refund I have yet to receive. Each time I call, I'm promised action "today." It still has not happened, despite speaking with the "customer service manager" this morning. I will never order from this company again.
Elizabeth Y.'s review of PlanetShoes earned 2 Very Helpful votes
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Hi Elizabeth, I think you have also reached out to us via BBB.Org with your frustrating experience. I already responded directly to that complaint apologizing for your frustrating experience. My team was acting as they were instructed due to the very high volume of post holiday returns we are dealing with currently. Saying this however, we now have a solution to refund you right away. I have not been able to confirm your return information, so please contact me at michelle.jacob@planetshoes.com with the information so I can expedite it for you. I also want to provide you with a coupon for 15% off any non-sale item as an apology. My sincerest apologies again, Michelle Jacob, Customer Experience Manager