Ella A.

The items are very similar every month. After the second month I knew exactly what I would be getting in every box without any information. You will always get rice crackers, a type of cake and flavoured bread, cookies, jelly, and tea. The only difference each month is the flavour, whatever is the fruit of the season your box will be filled with items of that flavour. A lot of the items were just too sweet for me.

What is very shady about Sakuraco or TokyoTreats in general is they have AUTOMATIC renewals without any notifications or emails that they will renew even if your 3 or 6 month subscription is over. I cancelled my subscription right when I received an email that it has been automatically renewed. I contacted customer support right away and they refused to issue a refund or do anything about it. So now I am stuck with a very subpar 50$ CAD subscription for the next 6 months.

If you don't have positive comments in their community forums they will suspend you from the website. They don't value the opinions of their customers. I've attached a photo of a private message that was sent to me for having a different opinion. I said nothing rude or insulting to anyone in the chat or about the company.

They changed their shipping from DHL to some other carrier. So now the box takes 3 weeks to arrive instead of 5 days. Also, when I agreed to the subscription they said it was 25$ for DHL, so I was under the impression that my boxes would be sent by DHL, hence the extra 25$ shipping per box.