Ellen H.

Their products are fine but I will never purchase anything from their website because of their return process. I returned an unused item back to their store in San Francisco and the employees processed the return. It's been over a month and I have emailed and called customer service multiple times, and am still waiting for my refund. They had sent me an email claiming a refund had been made already, even though that's not true. Today I called customer service again and she is "escalating" my issue and promised a refund in 7-10 business days. The whole process is frustrating.