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I was gifted this for Christmas and chose to continue membership at £19 for the year, with the promise of 'continuous new health updates and data'. There couldn't have been more than three health updates. Then one day, I see £59 has been taken from my account as an auto-renewed subscription! I contacted 23&me as soon as I saw this (less than a week after the money left my account), asking for them to refund this. I explained that I was not aware it was to automatically renew and that I can't afford the £59 - never mind the fact that it's a waste of money as it barely offers anything extra to the initial downloadable report. After several emails, all of which seemed 'copy and paste' responses, they still refused to refund the money, telling me I should've checked my junk mail. I know this wasn't an issue with junk as I received there other periodic emails with no problem. They offered no solution, and just sent a link to their refund policy. ABSOLUTELY APPALLING SERVICE AND A COMPLETE RIP OFF.
Tip for consumers:
AUTO SUBSCRIPTION IS A RIP OFF AND MAKE SURE YOU CANCEL ANYTHING AS CUSTOMER SERVICES WILL NOT HELP YOU. YOU DO NOT RECEIVE ANY FURTHER BENEFITS/DATA THEN THE INITIAL RESULTS OF YOUR SAMPLE WHICH ARE FREE TO DOWNLOAD.
Products used:
Initial DNA ancestry test + membership (auto-renewed - waste of money)
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