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Our gym uses Mindbody to schedule classes/let clients register for classes. I've been using the software for over a year and have never had a positive experience with customer service. I'm usually put on hold for 45+ minutes and then told they simply cannot fix the problem. Recently all of our clients were unable to login to their accounts or book classes due to a bug and we lost a lot of business, and Mindbody was unable to identify or fix the problem. Words cannot describe how frustrating is it to work with their customer service. Save your time, money, and sanity, do not use Mindbody.
Tip for consumers:
Don't bother using Mindbody
Ellie W.'s review of MINDBODY earned a Very Helpful vote
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Changes made to the business account are hard to navigate nobody can help you in customer service...
