Elly V.

October 30 2023 I joined with the full confidence in receiving a professional cover letter.
I received a document that provided the same information I provided in the questionnaire they do when you initiate the transaction. It was not until I received a call from a prospective employer advising me to change my cover letter because government recruitment companies use a program to detect AI generated documents, if it's over 85% AI they will automatically reject your cover letter. They asked if I could rewrite my cover letter using less than 20% vocabulary assistance.
Because of the feedback I waited for my trial period to finish and attempted to cancel my subscription, nope can't get through to them and there was no cancellation option other than an email address which alarmed me because they claim that it's like a Netflix subscription, at least with Netflix they have the cancellation option on their website without emailing the company.
That was November 16. Then came December and still no response yet they took my money again for a AI generated document that can be for free and found on Google.
I sent an email adding that I would like them to cease my subscription and stop accessing my bank account. I received an email saying that I didn't have an account in my real name. I provided them with my alternative email and account details that I use so to stop spamming. In January I resent the details again after seeing I was charged again even after advising them to stop my subscription and desist from using my card. Again no response but again they deducted the February payment.
I immediately sent an email advising them that I am angered that they continue to deduct money from my account even after providing essential information to cease the account. Again no response from them.
They left me with no options but to advise my bank to stop future payments and start legal action to retrieve unauthorized activities on my bank account, I also reported them to our governments fraud agency ACCC (Australian Competition & Consumer Commission) and scam watch.
I advised them of my actions taken considering that they needed to know that I had to cancel my card, advised all associated companies that I use to pay my power, phone, insurances etc etc of the change of card details.
The domino effect is the bank has to cancel my card so they could not access it again Having no card access only having to go into a bank physically to withdraw funds to cover me until my new card arrives angers me knowing they have no remorse for the inconvenience that they caused because I trusted them to do the right thing and follow their own cancellation process. I still have no response AGAIN from them in the form of an apology for their actions or lack of.
I received an email from my bank saying my " stop request" was approved and the Bank found the transaction to be fraudulent and will be refunding my last 2 transactions. They have handed it now to their legal team. My only feedback to My Perfect Cover letter is to add a cancel subscription model the same as Netflix, im only using Netflix because you always refer to them when talking of subscriptions, so do the right thing and stop the email bull crap and give your customer based a genuine stop subscription like many other subscription based companies do. Be professional,honest and transparent, stop using AI, very deceiving.