I've had a couple of experiences. My first one was excellent. I received exactly what I ordered and both rings were beyond expectation. However I had to replace a lost ring and that one arrived missing the engraving I ordered. It was disappointing but not enough to return it and do it over. The rings are still beautiful and meaningful so I would still give this company future business. When I contacted them about the mistake they were very friendly and helpful. They would have replaced the ring I'm sure but it was not necessary this time. I absolutely love that there is a warranty even for sizing. So all in all, I'm still a very happy customer.