Emilie J.

Free People has quite literally the worst online customer experience I've ever encountered. I ordered something in December and was sent the wrong item. I reached out to CS to let them know and they said they would ship the correct item which never arrived. I then was issued a second unauthorized charge in March for the item they sent that I DID NOT ORDER. After speaking to customer service multiple times to get this charge removed, it is clear that their strategy is to bully you until you are tired of fighting. Not shopping at this franchise any longer.