Emilie s.

I have been using InstatCart for many months but recently discovered that they were actually charging me for products that have not been delivered and even worst you cannot get their customer services to refund you adequately! First I had been charged for 2 pounds of manchego cheese while being only delivered 4 ounces, 1 pound of chicken while receiving 3 ounce, being charged for parma ham that was not delivered and then... for 8 bottles of wine while delivering only one!?! Customer services only willing to refund for the price of 6 bottles but would still charge me for 1) taxes on the products that were not delivered 2) the price for all bottle deposit fees that were not delivered and of course 3) service fees! When trying to file a complain to their customer service department, they do not answer the phone and you will need to literally sent 10 emails for someone to respond to you, only to tell you that they " have been above and beyond" by refunding you $87 while they actually owe you $130, excuse me? This is absolutely unacceptable.