Emily B.

I have a wonderful experience with the customer service, they answered every question I had and helped me decide on what kind of flavor shakes to purchase. The taste is amazing on both the shakes and bars. Now onto why I did not give them 5 stars: I do not believe their site is secure, just a day after ordering from their website the credit card I used was hacked and someone tried to get a credit card from my account in their name. Luckily I get updates through email and was able to catch it before any charges were made. I think from now on I will order their products through Amazon even though it costs a little more.

Do on November 25th, 2013 I order in IPOD Touch for my son that was going to be a Christmas gift. About 2 weeks before Christmas I got an email from 1 Sale a day saying that there was a delay in shipment and my order would be there in 1-2 weeks well a week later I received another email say would be 2-3 weeks until I received my order. I sent an email asking a question, which populates an automatic email saying I take 1-3 days to get a email back. Well 1-3 days later nothing. So I decided to wait for my package to come. And it never came. So on January 3,2014 I sent another email asking about the status of my order. Again I received a automatic email saying I would get a response in 1-3 days. Three days later nothing. January 10th send email again same thing. Did this again on 13th and 14th nothing. I finally sent an angry email saying that I have sent many emails and I have never received an answer and I am not happy regarding this. Oh and guess what I finally got an answer and you know what they told me. The product is no longer available, and not until I sent the email almost a month an half after ordering it and them charging my card did they process a refund.