Emily C.

I had trouble with contractors and customer service, and finally was unable to cancel my contract. The contractors were not reputable and were sometimes rude. AHS also agreed to cover my split ductless AC but had no technicians to work on it. Contractors sometimes did not call back and other times canceled. The customer service deteriorated to the point that I had to pay a deductible on line before even filing a claim or talking to a person about an issue. When I tried to cancel, I was told that I would receive one free month for my trouble. Three months later, AHS suddenly deducted its monthly fee from my credit card. When I called about it, the representative said that I had agreed to continue the contract with 2 months free service! He refused to believe that I had not done so and said that no supervisor was available for me to speak with, adding that the original phone call I made requesting cancellation would need to be reviewed. Essentially AHS is calling me a liar. I spoke with VISA, which will dispute the charge if a supervisor doesn't call and cancel it and will cancel the card if any more charges appear. Don't deal with this company. It is awful!

I opened a case against Roselinlin with my credit union, which worked with VISA to get me my money back. It took a while, but it worked, and I did not have to pay for the awful merchandise or send it back to China. I urge folks to complain both to their banking institutions and to the federal government at econsumer.gov in an effort to put these people out of business.