Emily G.’s Reviews of Swiss Cuban Cigars & more

Emily's Profile

Review 1
First Reviews
0
Votes 12
Thank Yous 0
Fans 0
Profile Views

23

Contributor Level

Total Points

Swiss Cuban Cigars

Cigarettes

“Fake Monte no. 2”

7/24/20

Verified purchase

The cigars that were shipped to me were fake. The band was visibly wrong. The wrapper on the cigar was to dark and the filler was chopped up. Fake cigars demanded refund.

Reason I chose this business:

I thought the customer service was great because I received a call from a young lady asking about my previous order.

Reason I chose this product:

I chose a box of Monte Cristo number twos due to the cheap price so that I can ensure that the cigars were going to be real If they were real I was going to order more of something else but upon receiving my montecristo number twos I determined that they were fake cigars and will no longer be using Swiss Cuban cigars.

Comments (1)
26.5K Views

Helpful (12)

Thank you

Customer Service H. – Swiss Cuban Cigars Rep Over a year old

Greetings Mrs. Gillespie
I hope you are having an excellent day,

Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.

In order to address your concern regarding order #SW55808. I would like to clarify that all the cigars that our company sell are 100% authentic, we have sold in Duty-Free markets in Europe for many years passing all the international regulations complying with the tobacco laws

All boxes come with a unique barcode that you can use to verify the authenticity in the official Habanos S.A. website, www.habanos.com. We recommend the customers perform this process to confirm their product authenticity once received.

We would have loved to assist you during this process explaining to you all the information and giving you all the steps to made you feel sure about your purchase, but you didn´t allow us to assist you correctly.

I regret to know that we have not fulfilled your expectations.

We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our company.

Isnela Solís
Customer Service Team