EMILY K.

No no no! I have left 3 bad reviews in my entire 36 years on this planet here is the 4th. This company sucks I have been trying to get ahold of "sasha" at returns department for MONTHS. I finally sent my entire order back to somewhere in indianaplis via her label she sent for part of my order to be returned back in november (or october?) My order had only partially arrived and i had requested to return the partial order. I did not send back the partial order because i was waiting on her to respond to my question. She never ever responded! When I then recieved the rest of the order (weeks and weeks later) I was bummed to realize it also did not fit my dog and had to return that a well. I emailed sasha again, no response. I emailed several times in succession, asking what i should do about returning the full order and then finally because of being met with silence I just packaged everything up and sent the whole lot back to first address she sent me having no idea if it was correct or if I was following the right protocol etc! And then WEEKS and weeks after that she wrote me saying it needed to go to a california address. She didnt send a new label, just said to return it to this california place. I had already returned to the first place and now I have no idea (because she still has not responded to me at all) if I will get refunded or if my items went to right place etc. I am absolutely stunned at the lack of communication and disrespect and wasted time and anxiety spent trying to do the right thing. I was unhappy with every item that i ordered (they simply did not fit my puppy!) Not only did the order take forever to come, there was no communication and when I requested to return or asked any questions at all i received SILENCE. I am so so so so frustrated. Now I have no idea if my items are going to the right place or if this sham of a company will ever refund me. Sasha if your reading this please please refund me. I am so disappointed :(