Emily K.

Here is my newest update of this not so awesome site:
I really wish I could give this site 0 stars because they don't even deserve the one that I have to use.

I have been dealing with this company since February about a $72 refund. I ordered 2 blankets and never received them, even though they were still on their site for sale. I was told that I could have a store credit but the money could not be refunded to my credit card. OK I understood, it had been a while. They told me that the money could be refunded to my paypal account. I use paypal often so I agreed, this was in July. It is now the end of November and I still have yet to receive my refund. The last email I received I was told that my transaction is very old. Well no $#*!, its been almost a year of trying to get my refund from a company that is unwilling to admit they made a mistake and refund a customer their money. OH but I am allowed to have a store credit, now why would I want to buy anything else from them? So I can wait 6 weeks to not receive another product so I can do this again?! Why is it so hard from a company just to admit they made a mistake and refund their customers what is rightfully theirs? Why must we have to argue back and forth? Why should the customer be the ones that have to take action? Good companies would have not sold a product that they did not have in stock and would have refunded the money immediately and notified the customer of the mistake... not this company, if you are planning on buying a product from this company be prepared to not receive the product and have your money stolen from you. My best advice for anyone wanting to buy a product from this company, you might as well saving your money and pay full price, at least you know you will have the product.

Last Christmas ordered two items, a purse and a remote control helicopter. Took the items about 6 weeks to get to me but that was fine they were there in time for Christmas. LOVED the purse I got and the helicopter is still going strong even after a 9 year old boy has almost destroyed it. So I was pretty happy. In February I saw a Sherpa blanket that I really liked. I ordered two. Still to this day I have yet to receive them. I contacted nomorerack and was told they would credit the money back to my account, they did respond very quickly. I saw the same blankets still on their website so I contacted them again and asked if they would just send them instead of going through the hassle of crediting my bank account. I was then told no and I would now have a store credit. Forget that, why would I want to shop there again?!