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I received an item that doesn't look at all like what I ordered online. After weeks of back and forth with customer service, I'm getting charged for shipping back and a restocking fee...for an item that isn't what I ordered! Will never purchase again and would recommend others don't even bother.
Products used:
Bookcase
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Hi Emily,
Thank you for contacting Wisteria. We have now contacted you to issue a full refund. We shipped you a different finish in error. We apologize for your inconvenience.
We are also working with our manufacturing partner to address this issue. Let us know if we can help you in any other way.
Best,
Vivek