Emma F.

I ordered an item online in 6-5-2021. Tracking information was provided, however the item did not arrive. I contacted customer service by email on 7-4-2021. Felicity replied with -
" We see that this package had an incorrect shipping address and was refused which has resulted in the package being returned to our warehouse.

In order to process your refund for this package, we must wait for its return. Once this has been confirmed, you will be issued a full refund minus any shipping charges. We have also waived any return fees associated. "

I confirmed the shipping address and it was completed correctly and I have not had any problems receiving packages from anyone else. So I was a bit irritated by this but I waited.

On 7-21-2021 I again contacted customer service asking about the refund and Felicity sent this reply -

" I sent you a previous email saying it was being returned back to us due to a incorrect address.
As soon as we receieve this back to us we will be able to issue you a refund, minus the shipping costs."

Now pardon me, but it has been over six weeks since I placed this order and I have not received it through no fault of my own. I am pretty angry that my money is being tied up as they wait for a return. If their tracking system is sophisticated enough to show that it is being returned as I deliverable, then I feel I should have my money back by now.

I also feel that Felicity should be doing a better job with customer service.

I would not recommend anyone order from this company. When they had stores they were great, however they have gone downhill big time since they closed their stores and are just not worth the hassle.