Emme M.

Jumia is a scum! Do not buy from Jumia. Horrible experience. After the order is placed and paid for, automated estimated delivery dates are sent out by text and email that never materialize. Delivery agent the one time he picked up the phone said his car broke down. A week later, he does not pick up phone or return calls. "Customer No Service" agents when they pick up the phone can only offer apologies. I am told I cannot get a refund because that would take longer than waiting for whenever the delivery is made. I even offered to drive the 3 hrs to pick up the item myself then the story changed. It would be delivered the next day. I am still waiting. No straight answer from anyone No call back from so-called supervisor. Main office number is non functional. What a joke! My first and definitely last purchase from this company. Buyer be ware.