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So I like to play poker with buddies and occasionally in casinos. I got onto this site based on several online reviews. As soon as I bought in and got into some low stakes games I noticed that one player (BiebersFan) was on 10+ tables. Now, I played online poker in the past and you can manage 2 or maybe, MAYBE 4, tables, but this was unreal. Guy never played to the end, either folded or won. Kinda like the Ultimate Bet cheat scandal 10 years ago. So I complained to the site. Guy went away. Then another player, with the same "never lose" play style shows up called "ElfDaddy" Same $#*!. So I complain and realize the site is a joke and ask for my money to be sent to me. Error message after error message. Online chat... They disconnect me. Finally they say if I send them a Passport photo and a bill for my home address they can probably get my money to me. WTF? TRUST ME this site is a scam, don't be stupid like me. Just glad they only got me for $75
Tip for consumers:
Don't use it, just DON'T !!!
We booked a place in Colorado and paid just over $2000. Due to COVID they, I repeat THEY, cancelled our trip less than 5 days before we were set to go (Mother's Day and Anniversary weekend.) Was told we got "Vacasa Credit." Well, I don't need the f**king credit, I took my vacation THIS weekend. On hold for over two hours on the phone to be told I will not get my money back. Airlines gave me my money back but not these crooks.
To make it even better; I can use VACASA Credit to book another VACASA rip off. If I book a more affordable place THEY KEEP THE EXTRA! Of course, I can book a more expensive place and pay the difference. My wife lost her job due to COVID this trip was the silver lining to that. Now... we have squat. I hope Karma wrecks these people...
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DO NOT PLAY ON HERE. I COULD WRITE A PAGE...The cash games are just being filtered off by...
Thank you for your review, Emory. We apologize for the issues you had while communicating with us. Please know we have added additional staff to better assist our guests as quickly and efficiently as possible, as we are handling a higher than normal guest communication. We have also, updated our cancelation policies taking into consideration COVID, travel restrictions, our owners, and our guests. We as many companies are constantly updating and working to provide the best service possible with ever-changing restrictions and regulations. We apologize that we dropped the ball this time and hope you will allow us another chance to impress you in the future!