Eric C.

Since the website doesn't allow me to make any real changes to the account, I'm forced to call the 800 number. I needed to change my HMO to a PPO. Of course, that option is not available under "self-service", so I have to waste my time at work talking to a person for over an hour instead of spending 2 seconds to check a box. After spending a combined total time of just under 2 hours, I want nothing to do with this company ever again. I had to provide my birthrate to the useless automated system (Avery?) about 12 times, sit on hold for over 10 minutes repeatedly, request a transfer to another department/call back/"wait 2 minutes while I pull up your account" an unacceptable number of times. I'm not sure if their hiring requirements are "Do you know how to use a cell phone? You do?!? You're hired!". Seems like they received about 3 minutes of online training for their job. This is the FIRST TIME EVER I actually support removing humans from the equation and replacing them with disgusting robots. Absolute INCOMPETENCE! And since noone seems to know where people work at BlueShield, I am NOT wasting another second on the phone to cancel my account. I'm simply stopping the "Autopay". Hope they take the hint. So disappointing...just unbelievable!

After setting up an ad with a couple of other (overpriced) sites, I decided to add Cars.com. I was very impressed with the price of FREE. When I finished adding the details and photos the ad looked great! It allowed easy edits (and there were many) and cost me nothing. Several prospective buyers were sent to me from cars.com--they were just as good as the buyers sent to me from Cargurus, ebay motors and Craigslist (Carvana was such a joke!). All of the features which concerned me (length of ad, number of photos, features listed, ad editing, ad price, popularity of the site, and site functionality) were available and of the same caliber as ANY of the paid sites. I'm not sure if there's a fee we have to pay if the vehicle sells (I canceled my ads after a couple weeks due to a change in business plans), but f there is it's a much better deal than the paid sites who charge up-front whether the vehicle sells or not. I will DEFINITELY recommend and continue to use Cars.com.

Paypal charges about 4% for using their invoices and keeps YOUR money from you for several days. The reason is to provide the customer with some protection in the event of a dispute or return, which is fine, I agree with that. What I DON'T agree with is the surprise fee at the end of the 11-21 day waiting period. After holding your money for several days, in order to have your money "Available instantly" PayPal has the nerve to charge an additional $25 fee, otherwise the funds might not arrive in your account for up to 3 MORE business days. The other option is issue a refund and start the payment process all over again with another payment processor. That's a scam. If I had known in advance PayPal was going to pull something like that, I would have just used Cashapp or Zelle, like I plan to do from now on.

Just paid off my van a couple weeks ago and have my title in hand. Now I'm selling and I got my CarFax report to get started. CarFax values my van at $21,670.00, so I assumed Carvana would knock about $1,000 off for their effort. Was kinda surprised when Carvana offered me $300.00. Yes, THREE HUNDRED DOLLARS! What a JOKE. Never going to their site again, for sale or purchase.