Erfan H.

Bought a toy for my kitten as the Instagram ads showed it as being able to jump and also able to roll on carpet. It was not able to do either of these.

I emailed the support for a refund, and attached videos demonstrating the toys inability to do what was promised by the videos (the very same day I received it), and they have refused to give a refund stating something along the lines of "it appears it was delivered in perfect condition, and we can't determine how it was handled so we can't refund it or give you an exchange."

How would they magically even be able to determine whether an item was or was not damaged during transit? Honestly though, I do not think it was, I think the product is just a scam. The product is likely just a white label toy they are pretending they have "revamped" when it is the same product you can probably get on Alibaba for 1/60th of the price.

I've attached photos of all correspondence. Avoid purchasing anything from this company.