Erica G.

I bought a beautiful ring in Pandora store in Katy, Texas. I used for 25 days, and not every day, and one of the stones has fallen!
When I bought it, I was in the US on vacation and the manager told me clearly "if something happens with the ring, you can change in any Pandora in the world if is in the warranty".
Ok, so 25 days the problem happened and one of the stone fell! I was in my country where I went to many different Pandora shops and all of them told me the same: "I'm sorry, we cannot change it as you didn't buy it in this shop".

Not happy with it, I brought to a professional jewellery where I would pay to replace the stone. He saw the ring and told me: "this came with a defect that I cannot fix it! You need to contact Pandora".

Tired about it but still positive that I would have a solution, I'm in contact with Pandora US since September 05th 2023, and they didn't give any solution for it!
Every time they ask me to contact a different person or area from Customer support.

Then, they asked me to contact Pandora from my country. I did, and they don't change it because the jellewery's rules here are different than the US and I bought in the US.

Then, they said they cannot delivery a new ring for me. A gift card wouldn't work either as it is just valid for the US and I don't live there!

In other words, this company is TERRIBLE!

I have a really expensive ring in the warranty, without a stone, that I cannot use it and they cannot do anything?

Is a joke! I rate Pandora and I would never buy anything there never in my life!