erica s.

HelloFresh was double billing me or 5 weeks and when I brought it to their attention they apologized and said they would fix my account. This took 5 phone calls to accomplish this. I told them I wanted to cancel my account and yet I still received unsolicited calls about reopening the file and each time I told them I was not interested. Out of the blue, they informed me they sent a shipment. I called promptly and told them my subscription was cancelled. They said they had already charge the account and would not refund the fraudulent charge. I asked Amir, the customer service agent, multiple times to transfer me to his supervisor so I could get this resolved and he refused. They are a deceptive company who makes fraudulant changes on consumers credit cards. Watch OUT!