Eric C.

I apologize in advance for this being such a long-winded review, but there's a bit of a back-story here. In 37 years, I've never been treated so poorly by customer service personnel. I placed an order for a Cimmaron 1851 Navy on Saturday. When I logged into my account on Monday to check its status, the order showed as being cancelled. I was baffled, considering my bank account had already been charged and I wasn't notified of this cancellation via text, email, or phone call. That's a reasonable expectation, is it not? When I called to inquire, I was simply told that "Bud's doesn't feel comfortable doing business with you." An hour later, after being berated by their supervisor (Troy), I was finally able to speak with a Manager (James). His disposition wasn't any better, and he proceeded to tell me that Bud's doesn't do business with "unreasonable" customers. Apparently the issue stemmed from a transaction that took place over nine years ago, in which I purchased a CZ handgun— a transaction I had long since forgotten about up until the following events jogged my memory.

You see, In 2015 I had never done business with Bud's before, and negative reviews for their company were very prominent at that time, but they were the only ones I could find that had the CZ Compact in stock. I was anxious after not receiving any indication that my order had even been received (it wasn't visible in order history, and I never got an email confirmation), despite having been charged for the firearm. When I called to express my concern and desire to cancel the order, I was told that I'd be charged a 10% cancellation fee. I threatened to take the issue up with my credit card company (whom sided with me on the matter), and I've apparently been black-listed by Bud's as a result— even though they never communicated this to me.

I've purchased countless firearms from numerous online vendors, and I have an A+ rating on Gun Broker for some 40+ transactions as both a buyer/seller but I'm an unreasonable deadbeat according to Bud's. Oh well… good riddance! I'd rather not do business with such a petty and vindictive company anyhow.

Fortunately, this story has a happy ending: I purchased the London model 1851 (typically more expensive) for less than what Bud's was asking for the standard version. I bought it from another company that actually wants my business and values me as a customer.