- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Item arrived damage and webstaurantstore.com wouldn't offer to replace the item. This happens when using cut rate shipping services like FedEx. I was offered a 20% refund and countered with a 30% which was accepted by their representative. After the agent agreed to refund me 30% I was only sent a refund of the lower amount of 20%. I do not recommend this vendor as they're unwilling to stand behind their product when it's damaged by their shipper. I recommend and use UPS for my business as the workforce is compensated more favorably which results in a better shipping & handling experience.
Tip for consumers:
They should consider packaging their items better or use a better shipping service such as UPS.
Products used:
Cancelled service after dealing with customer service.
I immediately received 3 phone calls since I provided my phone number and all I wanted was to check my rates.
Eric H.'s review of WebstaurantStore earned 2 Very Helpful votes
Eric hasn’t received any thanks yous.
Eric doesn’t have any fans yet.
Eric isn’t following anybody yet.
Empty.
I tried to contact Customer Service after I ordered and was NEVER able to get ahold of anyone....
I tried the breakfast sausage the links and the patties a few times, the results were run. I mean...
Thank you for your review Eric, and I am very sorry to hear that your item arrived to you with damage! If you have additional questions regarding your refund amount please contact our Customer Solutions Department directly via our live chat or email at help@webstaurantstore.com.