Lots of problems dealing with these people. They often don't know the difference between FedEx and UPS and they confuse the two constantly. You can pay for 3 days service and get ground, for example. They will charge your card right away but wait to refund several weeks. They don't know the difference between "screen printed" and vinyl letters - they advertise that they'll put "screen printed" names on the back of your jersey, when in fact they use heat-press numbers. Deception & incompetence, all-in-one shop.